Shipping & Returns

Shipping Rates

USPS – adds 15% to orders
UPS Ground – adds 10% to orders
UPS Expedited – adds 15% to orders
AK and HI and PR– adds 15% to orders

Minimum Shipping Rates

When orders are very small they may default to one of the following Minimum Shipping Rates:

Southeast  (FL, GA, AL, MS, TN, SC, NC, KY, WV, VA, MD):
UPS Ground Minimum: $ 10.00
UPS 3 Day Minimum: $ 20.00
Parcel Post Minimum: $ 10.00
MID Atlantic, NE & Southern Midwest (DE, DC, IL, IN, OH, PA, NJ, WI, MI,  NY, CT, RI, MA, VT, NH, ME, MO, AR, LA, OK, TX):
UPS Ground Minimum: $ 15.00
UPS 3 Day Minimum: $ 30.00
Parcel Post Minimum: $ 12.50
Mountain & Northern Midwest Zone (ID, MT, ND, MN, WY , SD, NE, IA, NV, UT, CO, KS, AZ, NM):
UPS Ground Minimum: $ 20.00
UPS 3 Day Minimum: $ 40.00
Parcel Post Minimum: $ 15.00

Pacific (WA, OR, CA):
UPS Ground Minimum: $ 25.00
UPS 3 Day Minimum: $ 50.00
Parcel Post Minimum: $ 17.50

UPS Ground Minimum: $ 35.00
UPS 3 Day Minimum: $ 65.00
Parcel Post Minimum: $ 20.00

Shipping Terms and Conditions

Orders of on hand stock usually ship within 3 business days, however, there are times that certain products are not immediately available. We will contact you and hold your entire order until it can be shipped in full unless otherwise directed by you. If directed to ship available stock immediately and later backordered items, APEXX Gear will pay the ground freight on the second shipment of back ordered items.

Most backordered stock ships within 3 weeks.

All goods are sold through our website are F.O.B. Carrollton Georgia.

Rush shipments must be requested directly with APEXX Gear through email or phone calls. Once we identify that the products you desire are in stock and take your name, place your order no later than 11:00 a.m. Eastern Standard Time to lock in a same day shipment.

Damaged shipments should be reported to the carrier immediately and not returned until instructions are received from APEXX Gear.

Any missing items must be reported within 5 days of receipt of shipment.

All unused merchandise in original packaging may be returned for full credit within 10 days for any reason for a full refund or credit less shipping cost.  If, for any reason, the returned item is in unacceptable condition to be returned to stock, a restocking fee (25%) may be assessed or the product may be returned to the customer without credit. A return authorization number must be obtained prior to the return of any merchandise to receive proper credit.

The following conditions apply for returns:
• Each item is in new, resalable condition and is a current model, color, and package we stock.
• All items must be approved with a Return Authorization number (RA#) before being returned to APEXX GEAR.  Please call to obtain a RA#.  Customers are responsible for paying the freight to return products to APEXX Gear unless the return is due to an error made by APEXX Gear.  An RA# is valid for one month from the date of issue.  Returns due to miss-shipments must be reported within 10 days of receipt.
• Custom or non-standard items are not covered by this warranty.
• Weight-bearing climbing equipment that has been tampered with, opened or deemed as damaged or used is not returnable.
• Discontinued / obsolete product will not be accepted on return to APEXX Gear.  The only exclusion to this rule will be product that was shipped in APEXX Gear's error.

Any discrepancies in billing must be reported within 10 days of billing for proper credit. APEXX Gear will not accept any claims or audits on invoices older than 365 calendar days.  Upon notification via email, APEXX Gear will research errors and notify customer within 15 days of receipt if a charge-back is authorized and will then issue a credit.

The original manufacturer warrants APEXX Gear products.


APEXX Gear will issue a refund to your credit card for the purchase price of the item(s) only. Shipping costs are non-refundable unless the refund is being made due to APEXX Gear packaging wrong items or shipping your order in error.


We will pay for ground shipping to get your new items to you, and we'll either refund or charge you the difference in the price of the item.

Special Orders

APEXX Gear places special orders with our suppliers for items that we do not show on our website or do not keep in stock. Delivery dates and availability of items requested cannot be guaranteed. Please contact us to discuss arrangements for special orders.

Placement of any order shall constitute acceptance of the above “Terms of Sale”.

Jurisdiction of any claim by APEXX Gear, Inc. against a party shall be the superior court for the County of Carroll, State of Georgia.  Judgments rendered by said court shall be fully enforceable.  Party shall pay on demand all costs and expenses, including without limitation, reasonable attorney fees and court costs incurred by or on behalf of APEXX Gear, Inc. to collect and enforce the terms of sale.